Privacy, made simple.
We believe your personal information should be handled with care. This policy explains what Little Elf Lighting collects, how we use it, and the choices you have.
Information We Collect
We may collect information that you voluntarily provide to us, including your name, phone number, email address, service address, project details, photos, lighting preferences, and other information submitted through our website, quote forms, text messages, emails, or other communications.
We may also automatically collect limited technical information when you visit our website, such as browser type, device information, IP address, and website usage information through cookies or analytics tools.
How We Use Your Information
- Respond to quote and service requests.
- Provide, schedule, and manage holiday lighting services.
- Send estimates, invoices, appointment information, and service updates.
- Communicate with you by phone, email, or text message.
- Provide customer support.
- Improve our website, services, and marketing.
- Maintain business and transaction records.
- Comply with applicable legal requirements.
Text Messages & SMS Communications
If you provide your mobile phone number and consent to receive text messages from Little Elf Lighting, we may send messages related to quote requests, appointments, scheduling, project updates, customer service, payments, and other service-related communications.
Where you separately consent to promotional text messages, we may also send promotional or marketing communications.
SMS consent and mobile phone information will not be sold or shared with third parties or affiliates for their own marketing or promotional purposes.
Message frequency may vary. Message and data rates may apply. You may opt out of text messages at any time by replying STOP. You may reply HELP for assistance.
Consent to receive marketing text messages is not a condition of purchasing our services.
Service Providers
We may use trusted third-party service providers to operate our business, including website hosting, customer management, scheduling, payment processing, communications, analytics, and advertising providers.
These providers may process information as necessary to provide services on our behalf. We do not sell your personal information to third parties for their own marketing purposes.
Payments
Payment information may be processed by third-party payment processors. Little Elf Lighting may not directly store complete payment card information when payments are processed through these providers.
Cookies & Analytics
Our website may use cookies and similar technologies to understand website traffic, improve functionality, measure advertising performance, and improve the customer experience.
Your browser may allow you to block or delete cookies, although doing so may affect certain website features.
Data Security
We take reasonable measures to protect the personal information entrusted to us. However, no method of electronic transmission or storage can be guaranteed to be completely secure.
Data Retention
We may retain personal information for as long as reasonably necessary to provide our services, maintain business records, resolve disputes, comply with legal obligations, and enforce our agreements.
Your Choices
You may contact us to request that we update or correct personal information you have provided to us. You may also unsubscribe from marketing communications using the instructions provided in those communications.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated “Last Updated” date.
Questions?
If you have questions about this Privacy Policy or our privacy practices, you can contact us directly.